Voluntary Health Services, Chennai (“VHS”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of personal data entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal data when individuals interact with our website https://vhschennai.org/, hospital services, and related operations.
This Privacy Policy is issued in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and other healthcare-related regulations.
1. Introduction
VHS is a healthcare and public health institution providing medical care, education, research, and community health services. While delivering these services, we collect and process personal data responsibly, lawfully, and transparently, ensuring data protection, confidentiality, and patient trust.
By accessing our website or availing our services, you agree to the terms outlined in this Privacy Policy.
2. Types of Personal Data We Collect
We collect personal data only to the extent necessary for legitimate purposes and lawful operations.
Categories of Personal Data
Category | Description |
Personal Data | Name, age, gender, date of birth, address, phone number, email ID, emergency contact details |
Financial Data | Bank account details, payment transaction information, billing details, donation records |
Health Data | Medical history, diagnosis, treatment records, prescriptions, laboratory reports, imaging data |
Official Identifiers | Aadhaar number, PAN number, passport number, government-issued IDs (where legally required) |
Biometric Data | Fingerprints, facial recognition data (if used for access control or identity verification) |
Genetic Data | Genetic or hereditary information provided for medical diagnosis or treatment |
Miscellaneous Data | IP address, browser details, device information, website usage data, CCTV recordings |
Sensitive personal data is collected only with explicit consent or where required by law.
3. How We Use Your Personal Data
Stakeholder-Wise Data Usage
Patients and Attendants
- Medical diagnosis, treatment, and continuity of care
- Appointment scheduling and patient communication
- Billing, insurance, and statutory reporting
- Emergency response and public health obligations
Employees
- Recruitment, onboarding, payroll, and benefits administration
- Attendance, performance management, and disciplinary processes
- Statutory compliance under labour and tax laws
Vendors
- Vendor onboarding, contract management, and payments
- Compliance checks and audit requirements
Investors / Donors
- Investor or donor communication
- Financial disclosures and statutory reporting
- Relationship management and transparency obligations
Purpose-Based Data Processing Table
| Purpose | Description |
| Provision of Healthcare | Diagnosis, treatment, patient care, emergency services, follow-ups |
| Legal & Statutory Obligations | Compliance with healthcare laws, tax laws, audits, government reporting |
| Human Resource Management | Employee administration, payroll, benefits, compliance |
| Investor Relation Management | Financial disclosures, donor communication, governance |
| Internal Management & Control | Audits, risk management, IT security, operational controls |
| Defence of Legal Claims | Responding to legal notices, litigation, dispute resolution |
4. Your Rights
In accordance with applicable data protection laws, individuals have the following rights:
Access
You have the right to request access to personal data held by VHS, subject to legal and medical confidentiality restrictions.
Correction
You may request correction or updating of inaccurate, incomplete, or outdated personal data.
Deletion
You may request deletion of personal data when it is no longer required, subject to statutory retention obligations and medical record regulations.
Nomination
You have the right to nominate another individual to exercise your data protection rights on your behalf in the event of death or incapacity.
Grievance Redressal
If you believe your personal data has been mishandled or your rights violated, you may raise a grievance with VHS. We will address grievances within a reasonable timeframe as mandated by law.
5. Changes to This Privacy Notice
VHS reserves the right to update or modify this Privacy Policy at any time to reflect changes in law, technology, or operational practices. Updates will be published on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
6. Contact Us
For privacy-related queries, data access requests, or grievance redressal, please contact:
Data Protection Officer
Voluntary Health Services (VHS), Chennai
📍 Address: 263W+2W8, SH 49A, Pallipattu, Tharamani, Chennai, Tamil Nadu 600113
📧 Email: vhsappointment@vhschennai.org
📞 Phone:+91 44 2000 5000