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Terms and Conditions

Welcome to vhschennai.org. By using this Website, you agree to comply with these Terms & Conditions. Please read them carefully before accessing or using our services.

1. NATURE & APPLICABILITY OF TERMS

These Terms apply to all users of the Website, whether they are:

  • Visitors: People who browse the Website without registering.
  • Registered users: Individuals who create accounts on the Website.
  • Patients and caregivers: Users who schedule medical appointments or seek healthcare services.

By using the Website, you confirm that you accept these Terms. If you disagree, please refrain from using the Website.

2. CONDITIONS OF USE

When you use this Website, you must adhere to these conditions:

  • Ethical use: You must use the Website in a responsible manner that respects others.
  • Prohibited activities: You cannot engage in activities such as hacking, spreading malicious content, or misusing the platform for unethical purposes.

You cannot use the Website for illegal purposes or activities that harm the security and functionality of the platform.

3. END‑USER ACCOUNT & DATA PRIVACY

  • Account responsibilities: If you create an account, you are responsible for maintaining the confidentiality of your login details. You must ensure the accuracy of the personal information you provide.
  • Data usage: We collect and process your data per our Privacy Policy, which includes:
  • Data for service delivery (e.g., appointment scheduling)
  • Data for support, regulatory compliance, and security purposes.

Your data is stored securely, and we comply with privacy laws.

4. LISTING CONTENT & INFORMATION SHARING

We display healthcare-related content, including:

  • Healthcare listings: Information about doctors, hospitals, and medical providers.
  • General content: Educational material on health and wellness.

While we strive for accuracy, we cannot guarantee that all information on the Website is error-free. Please verify any medical or service-related details before acting on them.

5. BOOKINGS, TESTS, MEDICINES & SERVICE PROVIDER INTERACTIONS

The Website allows users to:

  • Book medical appointments
  • Order diagnostic tests
  • Purchase medicines
  • Interact with healthcare providers

These transactions are between you and the service provider. The Website acts as a platform and does not directly provide medical services. Always consult a professional for advice and treatment.

6. ONLINE PAYMENT ON WEBSITE & APP

  • Secure payment processing: Information about doctors, hospitals, and medical providers.We use third-party payment gateways for transactions. By making a payment, you agree to the terms and conditions of the payment processor.
  • Refunds: Refunds are processed per the service provider’s cancellation or refund policies. Any issues with payment processing (e.g., failed transactions) should be directed to the payment provider.

We are not liable for any errors or issues caused by third-party payment systems.

7. NO DOCTOR‑PATIENT RELATIONSHIP / NOT FOR EMERGENCY USE

  • No doctor-patient relationship: Using this Website does not create a formal doctor-patient relationship.
  • Not for emergencies: This Website is not designed for urgent medical issues. If you have a medical emergency, contact emergency services immediately.

Always consult a qualified healthcare professional for critical or time-sensitive matters.

8. CONTENT OWNERSHIP & COPYRIGHT

  • Ownership of content: The Website’s content, including text, images, design, and software, is protected by copyright laws.
  • What you can do: You may use the content for personal, non-commercial purposes, such as browsing and sharing publicly available information.
  • What you can’t do: You may not copy, republish, or distribute our content for commercial purposes without prior written consent.

We retain ownership of all intellectual property on the Website.

9. REVIEWS & FEEDBACK

  • Posting reviews: You are welcome to post feedback about healthcare services or providers. By doing so, you grant us permission to display it publicly.
  • Removal of content: We reserve the right to remove any content that violates our guidelines, such as false information, offensive language, or spam.

Your feedback helps others, but it must comply with our terms.

10. RIGHTS & OBLIGATIONS RELATING TO CONTENT

  • Your responsibility: When submitting content (reviews, comments, etc.), ensure it is truthful and non-defamatory. You cannot post content that violates someone else’s rights.
  • Our right: We can remove, modify, or refuse to display any content that does not align with our terms.

We aim to maintain a safe and respectful community on our Website.

11. INTELLECTUAL PROPERTY RIGHTS

  • Trademarks and logos: All trademarks and logos displayed on the Website are our property or that of our partners.
  • Usage restrictions: You are prohibited from using our trademarks, logos, or copyrighted material for any commercial purposes without permission.

Respect for intellectual property helps maintain the integrity of the Website.

12. TERMINATION

  • We can terminate access: We have the right to suspend or terminate your account and access to the Website if you breach these Terms.
  • Reason for termination: Common reasons include misuse of the Website, unethical behavior, or failure to comply with our policies.

Termination will not affect any accrued rights or obligations.

13. DISCLAIMER OF WARRANTIES

  • No guarantees: The Website is provided “as is” without any warranty of accuracy, completeness, or fitness for a particular purpose.
  • Service availability: We do not guarantee that the Website will always be available or error-free.

We disclaim all responsibility for issues beyond our control, including third-party system failures.

14. LIMITATION OF LIABILITY

  • What we’re not liable for: We are not liable for any indirect, incidental, or consequential losses, including:
  • Loss of data
  • Medical treatment outcomes
  • Third-party issues

Our liability is limited to the amount you paid for the services via the Website (if applicable).

15. INDEMNITY

You agree to indemnify us against:

  • Claims: Any legal claims arising from your use of the Website.
  • Damages: Compensation for any loss or damage we incur due to your violation of these Terms.

Indemnification ensures we’re protected from legal action due to your actions.

16. APPLICABLE LAW & DISPUTE RESOLUTION

  • Governing law: These Terms are governed by the laws of India.
  • Dispute resolution: Any disputes will be resolved in the courts located in Chennai, Tamil Nadu.

This ensures that both parties are clear on the legal framework.

17. CONTACT INFORMATION & GRIEVANCE OFFICER

  • Grievance Officer: For complaints or issues, contact our designated officer.

Contact details:

This ensures a point of contact for any concerns.

18. SEVERABILITY

If a part of these Terms is found to be invalid or unenforceable, the rest will remain intact. This ensures that the entire agreement doesn’t fall apart due to one invalid provision.

19. WAIVER

If we don’t enforce a term immediately, it doesn’t mean we waive our right to enforce it later.

This ensures that we don’t lose the ability to enforce our Terms.